Description: This year has been one of repeated challenge.  Amid the staffing challenges, decreased volume, dwindling revenue, diminished morale and community impact of COVID - Eskenazi Health has been tasked with navigating through a remarkably devastating cyber event.

While the organization’s response was swift, the initial recovery of the event proved to be just the tip of an enormously challenging iceberg.  One, transparently, that the team is still traversing. This presentation will take you through the varied experience of Eskenazi Health’s 2021 Attempted Ransomware Attack – from the perspective of the Revenue Cycle Team.

At the conclusion of this presentation, participants will:

• Understand the complexity of recovery plans associated with cyber events, specific to revenue cycle functions
• Have more awareness of potential areas of (revenue cycle) vulnerability during crisis/downtime events
• Be provided suggestions of policy/procedure changes that may help toward cyber associated recovery efforts

Webinar Date: This was presented as part of IHIMA’s 2022 Virtual Annual Meeting – April 2022

Duration: 1 hour

Speaker: Nicole Harper, PhD, RHIA, CCS-P, can be described as a transformational leader that drives results through motivating and inspiring others. Her focus and passion centers around strategic alignment, employee empowerment, professional development and revenue cycle optimization. In her current role as Vice President of Revenue Cycle Services at Eskenazi Health in Indianapolis, she drives the efforts of streamlining and the life cycle of claims, while supporting positive patient experiences through optimizing revenue cycle efficiencies.

Through her work, she is able to impact healthcare daily through learning, recognizing improvement opportunities, celebrating wins, building relationships with internal and external stakeholders and catalyzing change.

Click HERE to register for this webinar!

Cost: $25 Members/ $35 Non-Members

1 AHIMA CEU*

Domain: Information Protection: Access, Disclosure, Archival, Privacy and Security

*AHIMA CEUs are also accepted by the AAPC. Check eligibility on the AAPC website.