Description: Health Information Management (HIM) is at the forefront of innovation at Community Health Network (CHNw), leveraging artificial intelligence (AI) and advanced technologies to transform workflows, improve accuracy and efficiency, and enhance productivity. This presentation will share our journey of adopting AI-driven solutions across multiple domains, including clinical documentation integrity (CDI), autonomous coding, and integrated EHR AI tools. We will also highlight automation initiatives as well as the integration of Microsoft Copilot and Qualified Health to streamline communication, create work instructions, and boost team efficiency. A key component of our success has been Community’s AI governance structure, which ensures ethical, compliant, and effective implementation while promoting education and engagement across the organization. Attendees will gain insights into practical strategies, lessons learned, and measurable outcomes that demonstrate how HIM can lead in driving digital transformation. Join us to explore how AI and technology are shaping the future of HIM and empowering teams to deliver smarter, faster, and more reliable health information.

By the end of this session, participants will be able to:

1.    Describe how AI and technology solutions such as Iodine, Fathom, and Epic tools have transformed HIM workflows and improved operational performance.

2.    Identify best practices for implementing autonomous coding and automation in areas like outpatient radiology, primary care, and ROI processes.

3.    Understand the role of AI governance in ensuring ethical, compliant, and effective adoption of technology within healthcare organizations.

4.    Explore practical applications of productivity tools like Microsoft Copilot for HIM teams, including work instructions, communication, and efficiency gains.

5.    Apply insights from Community Health Network’s experience to develop strategies for educating teams and driving organizational alignment around AI initiatives.

Webinar Date: This was presented as part of IHIMA’s 2026 Annual Meeting & Exhibit – April 2026

Duration: 1 hour

Speaker: Cindy Spann, MIS, RHIA, CHPS, CDIP, CCS, CCS-P, FAHIMA, Executive Director Health Information Management at Community Health Network, is an accomplished health information management leader with over 25 years of experience driving innovation and compliance in healthcare organizations. She currently serves as Executive Director of Health Information Management at Community Health Network. A Fellow of the American Health Information Management Association (FAHIMA), Cindy holds multiple credentials, including RHIA, CHPS, CCS, CCS-P, and CDIP. She earned her Master of Information Science from Indiana University and has served in leadership roles for IHIMA, including President, and is the current AHIMA Fellow Committee Chair. Her passion for advancing health information practices continues to shape the future of healthcare delivery.

Click HERE to register for this webinar!

Cost: $25 Members/ $35 Non-Members

1 AHIMA CEU*

Domain: Evolving Topics/Other HIIM Relevant Topics

*Relevant AHIMA CEUs are accepted by the following organizations: American Academy of Professional Coders (AAPC) and Association of Clinical Documentation Integrity Specialists (ACDIS)